Struggling to Identify Depositors from Cheque Deposits? Seeking Advice on Tracing Payments

Dear Team, I am working for a private organization. We have huge clients, and some of them directly deposit their payment cheques into our current account without informing us. From our bank statement, we can only obtain the cheque number, date of deposit, and amount. Each time, it becomes a challenge to identify which customer made the payment. The bankers are also unwilling to provide further details.

Without this information, we are compelled to hold that amount in suspense. Is there a way to determine which party made the deposit? Kindly advise.

Thanks, Chandrakala [Email Removed For Privacy Reasons]

Send a general circular to all customers requesting them to provide details of cheque deposits including cheque number, date, amount, bill number, etc. As cheque transactions are no longer available, we are transitioning to NEFT, IMPS, etc. When a cheque is deposited, the minimal description in the bank account should facilitate easy identification of the depositor. Even the passbook columns for Savings Account display these details, which need to be addressed with the bank at a higher level to resolve this issue.