Six Sigma Confusion: Can Someone Explain What BASELINE SLA Means and How It Works?

ksnrajesh
I need a clarification on the following term with regard to Six Sigma: BASELINE SLA. Please help me in getting the clarification and methodology about the same.
nashbramhall
Dear Rajesh,

Have you searched the web for this info? Please provide more details about the scenario where you will apply Six Sigma. Kindly refer to https://blog.samanage.com/it-service...a-performance/ and let us know how you will apply the information given there.
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