Six sigma clarification and methodology of BASELINE SLA?

ksnrajesh

I need a clarification on the following term with regard to Six Sigma.
BASELINE SLA
Please help me in getting the clarification and methodology about the same.

nashbramhall

Dear Rajesh,
Have you searched the web for this info? Please give more details about the scenario where you will apply Six Sigma. Also Kindly refer to https://blog.samanage.com/it-service...a-performance/ and let us know how you will apply the info given there.

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