Coaching Agents and Supervisors: How This Guide Can Help You Improve Skills

Hi all,

This document will help some of you to coach agents and supervisors. Hope you find it useful. Any queries can be posted back, and appreciate the feedback.

Cheers, Karthik Ghali
Email: karthikghali@gmail.com

Hey Khartik,

Excellent material. I suppose you are working with a BPO. I am employed with a BPO. I have to frame Appraisal Forms for 6 different levels of Agents. Can you help me with this?

Warm Regards,
Gunjan

Hi, Gunjan Sharma,

I would be pleased to do that. I would appreciate it if you could write to me about exactly what you are looking for.

Cheers,
Karthik Ghali

Hi, My name is Sapna, and I am new to this forum. I need some information as I need to do training on coaching and am looking for some interesting presentations. Can someone help me?

Hi,

It is easy to find a lot of material on a topic from the internet. However, I am having difficulty finding good anecdotes or interesting stories to make my presentations more lively.

Sapna

Hi Karthik,

That's a very important piece of information that you have shared with us. Just related to this, I had a few concerns/queries. Please find the same below:

- How much do the Team Leaders and Supervisors have to take on HR activities as part of their role, especially in counseling the team members and their development?
- How can we coach the Team Leaders and Supervisors on HR aspects and motivate them to incorporate this into their roles?

I would appreciate it if you could help me with this. Please suggest some role plays/case studies for the same.

Regards,
Rashmi

Dear Karthik,

Nice material. I am also looking for a questionnaire to be filled out by the sales personnel, both by the subordinates and by their immediate seniors. Could you please guide me on this?

Bhavna :)