How Should I Warn an Employee for Visiting a Consumer's Premises Without Permission?

One of our field employees visited the consumer's premises without permission. I just want to issue him a warning letter and advise him to be careful in the future while performing his duties. Please send a sample format for this.

I would suggest that you create a draft and post it. Does your offer letter cover the requirement that employees should not visit consumer premises in the first place? Please see if counseling alone would suffice initially, unless you prefer to document it and include it in the employee's personnel file.

Thanks

Dear Deepak,

I am puzzled by the lack of discipline involved in visiting a consumer's premises. Strictly speaking, it is a positive thing when an employee wants to experience the issues related to the customer/consumer. However, if the point has been communicated to the employee through any means, then you can take action. If it is the first occurrence, it would be better to issue a warning.

Regards,
Kameswararao S

Deepak,

The background of the issue needs to be made clear. Why can't employees visit customer premises? Normally, a field employee visiting customer premises is the discharge of their duty. How do you know if an employee has visited customer premises? Was there a complaint or some issue? Unless you specify details, the answers will be incomplete.

Complaint and SOP Adherence

Was there a complaint from the consumer first? Secondly, as opined by professionals above, if there are clear SOPs (Standard Operating Procedures) against such visits, why unnecessarily create a precedent of sorts? If the visit is for personal gain or if he is chasing or stalking a female consumer with improper motives, then you can certainly issue a warning letter.

Counseling and Investigation

The first stage is verbal or oral counseling by his immediate superior or Head of Department in your presence. It is possible the employee may be new to the job role and could be a bit over-enthusiastic. So, first find the facts, counsel him, and ensure that this is not repeated. If he is a serial offender, then the matter is different. Please provide clarity first.

Best wishes