Understanding UK Culture and Communication: How Can I Effectively Train My BPO Team?

Hi, I have a startup BPO catering to the UK population and need insight into UK culture and basic communication skills required. I need PowerPoint or PDF files. Thanks in advance.

The Importance of Cultural Expertise in Business Communication

It is an expert's job to understand cultural nuances. You need to involve an expert on UK culture and communication skills because gestures and gesticulations can have different meanings in different cultures. Similarly, one should be familiar with the ways of greeting people and other manners and etiquette in a different culture. Communication styles also differ from culture to culture. To enable employees to grasp these subtle details peculiar to a culture, you need an expert. There must be institutes in your city teaching these skills, and you should select one after getting feedback about them.

Regards, B. Saikumar
HR & Labour Relations Adviser
Navi Mumbai