Struggling with ESS Scores? Seeking Guidance on Rating and Analyzing Results

Hello, I'm looking forward to creating an ESS in my company. Though I learned through a few discussions and documents on this platform and others on how to come up with an ESS questionnaire and the areas to concentrate on, I'm still doubtful on how to rate the scores and how to analyze and interpret the results.

I request the delegates on this platform to guide me on my request.

Regards,
Aishwarya
HR

Dear Aishwarya, it all depends on the type of survey (closed-ended or open-ended) that you will conduct. Hence, please check the web and let us know which type you will use and why. I have used both types for measuring service quality and also for assessing students' expectations and satisfaction with teaching sessions.

Please read some scholarly articles available on the web. For example:

- [Semantics Scholar Article](https://pdfs.semanticscholar.org/ce2c/727d253e28d0d3702de8c495fa1debd5d797.pdf)
- [ResearchGate Article](https://www.researchgate.net/profile/Mehran_Nejati/publication/42437310_USING_SERVQUAL_TO_MEASURE_EMPLOYEE_SATISF ACTION_AN_IRANIAN_CASE_STUDY/links/00463527095c972506000000/USING-SERVQUAL-TO-MEASURE-EMPLOYEE-SATISFACTION-AN-IRANIAN-CASE-STUDY.pdf)
- [Google UK Search](https://www.google.co.uk/search?ei=Q4gzWvfjJ8mQkwWok4ioBg&q=servqual+and+em ployee+satisfaction&oq=servqual+and+employee&gs_l= psy-ab.1.0.33i22i29i30k1.5834.20472.0.22788.31.22.5.4. 4.0.147.1718.20j2.22.0....0...1c.1.64.psy-ab..0.31.1840...0j35i39k1j0i131k1j0i67k1j0i20i263k 1j0i10k1j0i22i10i30k1j0i22i30k1.0.iok4pNYvKK0)

Thank you.