Balancing Policies for Male and Female Employees in Call Centers: What Are Your Thoughts?

I just want to know what policies we need for female and male employees in a call center. Please share your views.

Dear Information-Seeker,

Your query: "I just want to know what policies do we need for female and male employees in a call center. Please share your views."

Our view: "Our Constitution bestows/guarantees Fundamental Rights to every Citizen of India without any discrimination whatsoever. Yet, keeping in mind certain unique/special needs of women and children and aligning with the Directive Principles of State Policy enshrined in our Constitution, our sovereign state/nation has promulgated certain laws, particularly the new law namely the "Sexual Harassment of Women at Workplace (Prevention, Prohibition & Redressal) Act 2013," which applies to every employer of every workplace in India.

Please aid and advise your employer, every manager, supervisor, and any person who supervises, manages, and controls the workplace to obey the said law of 2013 faithfully and properly. File an Action-Taken Report with the District Officer appointed under the said Act.

For any assistance you may require, feel free to contact:

Sharan
Transformatix Performance Solutions
Email: [Email Removed For Privacy Reasons]
22.10.17

There is no excuse for statutory provisions and legislation-driven rules; you have to follow them based on coverage. However, as far as policies are concerned, forum members can only give opinions. It is up to your organization's vision, values, and the governance envisaged by your directors. The kind of business and workforce also demands certain policies.

As far as policies are concerned, my recommendation is to stay simple and transparent. The more complex and rule-driven policies may make administration a complex affair year by year.