I am in confusion about KRA and KPI. One of my friends told me that without KRA, KPI will not work. So developing KPI, we must develop KRA first. If I develop KPI for the organization from Mission, Vision, and objective and then cascade down for the department as well as individual, will it be wrong? If I can do that, defining KRA is not necessary. On the other hand, there will be a relation between KPI and Dashboard.
Is there anybody to help me to overcome from this problem?
Is there anybody to help me to overcome from this problem?