Address Verification Challenge in Call Centers: How Do You Ensure Accuracy?

I am working in a domestic call center, and I am facing a major issue with address verification. Employees provide documents showing one address, but they actually live elsewhere. To verify the correct address, we plan to send a letter to the employee's address via post. Subsequently, the employee will need to submit a copy of that letter to the office for confirmation. I would appreciate your assistance in providing a letter format for verifying employee addresses.

Dear Rupali,

I would like to discuss your issues in more detail, as this problem of yours cannot be resolved with the Address Verification process alone. You need to conduct a discreet check on this.

Regards,

Sayed Raza
M.D. & C.E.O - CRP Risk Management Ltd.
9870203633
sayed.raza@crp.co.in