Refusal to accept/receive an Official Communication, Letter, Instruction, Order etc, in itself is a serious Misconduct for on the part of the concerned Employed Person who refused to obey Managements Orders to receive and acknowledge receipt of the said Communication.
Accordingly, s/he is liable to Disciplinary Action as per Service Rules applicable to him/her which every Establishment like yours (a Commercial Establishment) must frame for all Employed Persons.
You may inform the concerned Employed Person of the repercussions of such a Refusal personally as well as in writing giving him/her an opportunity to act lawfully failing which s/he may be denied entry to the Workplace till s/he receives the Communication and responds thereto.
Further, in such situations where an Employed Person refused to receive the Communication, obtain the Signatures of at least Two Employee Witnesses to such refusal, put up theCommunication Copy on the Notice Boards and simultaneously send Signed Copies of the said Communication by Regd Post at his/her Local and Home Addresses per Personal Record, and i the event s/he refuses to still receive the Communication, posted to him/her and returned with Postal Remarks on the Regd Envelopes " Addressee Refused to receive" or "Addressee Not found at the Address" carefully preserve the Returned Envelopes to be examined before Inquiry Officer/Inquiry Committee, Proceed with Domestic / Internal Inquiry as procedures laid down and in accordance with the Principles of Natural Justice and on receipt of the Inquiry Report take appropriate Disciplinary Action
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