Refusal to Accept Official Communication
Refusal to accept or receive an official communication, letter, instruction, order, etc., is a serious misconduct on the part of the concerned employee who refused to obey management's orders to receive and acknowledge receipt of the said communication.
Accordingly, he/she is liable to disciplinary action as per the service rules applicable to him/her, which every establishment like yours (a commercial establishment) must frame for all employed persons.
You may inform the concerned employee of the repercussions of such a refusal personally as well as in writing, giving him/her an opportunity to act lawfully. Failing which, he/she may be denied entry to the workplace until he/she receives the communication and responds thereto.
Steps to Take When Communication is Refused
Further, in situations where an employee refuses to receive the communication, obtain the signatures of at least two employee witnesses to such refusal, put up the communication copy on the notice boards, and simultaneously send signed copies of the said communication by registered post to his/her local and home addresses as per personal record. In the event he/she still refuses to receive the communication, posted to him/her and returned with postal remarks on the registered envelopes stating "addressee refused to receive" or "addressee not found at the address," carefully preserve the returned envelopes to be examined before the inquiry officer/inquiry committee. Proceed with a domestic/internal inquiry as per procedures laid down and in accordance with the principles of natural justice. On receipt of the inquiry report, take appropriate disciplinary action.
For any other assistance, Team Kritarth is always ready and willing to provide.
Regards