Streamlining and setting up the HR of a broken service organisation

Hi Everyone, I have been appointed as the HR (First) in a service organization. Here, there are no systems followed until now. Payroll is done by accounts with mistakes, and several other admin tasks are done in bits and pieces. We have around 200 employees. Employees here submit no leave form; they take leave and receive full salary without any attendance monitoring system. Our biometric machine works in such a way that it captures only the in-time, so employees are making their punches punctually in the morning and leave after half an hour to one hour without recording anywhere and later claim for a full day's salary.

Almost all the employees are aggrieved by the payroll process done by the accounts department as they are facing partiality issues.

I have been appointed to streamline all of this.

Expecting your immediate advice and support.

Addressing Payroll and Attendance Issues

Hello Jeyarani, you have presented many problems and finally concluded with payroll. A large number of "Payroll" service providers are available. It is not clear how many of the problems that you have highlighted are known to your top management.

Immediate Actions for Attendance Management

One action that you can take immediately is to keep a manual attendance register alongside biometric. The attendance must have a provision for "Entry Time" date-wise. Then create one more column for "Leaving Time" date-wise. If possible, be available when employees report for duty. Should there be shifts, then you must entrust the work to other responsible people. Make a suggestion to your management on the above lines for immediate implementation before a permanent solution can be found.

Once attendance and leaves are controlled and monitored, payroll problems will get streamlined. Please note that it is possible only with the support of your management.

Regards, V. Raghunathan

Ragunathanji & Arvindji, thank you both for your valuable and immediate suggestions.

Let me start addressing one by one the issues with your inputs.

Arvindji,
Can you inform me of the cost of your payroll software so that I can discuss it with my management?

Dear Mr. Sam,

Your information was so useful. I want to know more about this software and implement it.