Facing Errors on EPFO Portal? Here's Why Internet Explorer 11 Might Be Your Solution

While trying to approve KYC files on the unified portal of EPFO, it is showing an error 'unexpected error occurred while signing. Exception = null'. Also, the same message occurs during new registration for Establishment at EPFO's unified portal.

To successfully complete KYC approval and registration of new DCS, it is recommended to use Internet Explorer 11. Using Mozilla or other browsers may result in an exception error due to security reasons.

Thank you.

While we have trying to sign application with dsc on pmrpy web site and then after click on home button then error are accure “unexpected error”.
Please give me solutions as soon as possible

To sign the KYC file, please follow the procedure as mentioned in the attached file. This problem occurs because all major browsers have dropped the outdated NPAPI plugin, which is required for digital signing of documents. So, please install the Pale Moon browser and follow the instructions given in the attached file.

Hi @Maheshkumar744,

It's working. Thank you, Mahesh.

To sign the KYC file, please follow the procedure as mentioned in the attached file. This problem occurs because all major browsers have dropped the outdated NPAPI plugin, which is required for digitally signing documents. Please install the Pale Moon browser and follow the instructions given in the attached file.

Thank you.

An unexpected error occurred while signing. Exception=null in PMRPY. I have been getting the same error since last month even after using an old version of Firefox. What is the solution?

After installing Pale Moon, I am also encountering the same error while trying to approve the DSC. An unexpected error occurred while signing.

Unexpected error occurred while signing or approving by selecting the signature.

Unexpected error occurred while signing. Exception=null at the time of approval of EPFO form 5a. Please help.

How to solve the error

Info: An unexpected error occurred while signing. Exception = NULL.

To resolve this issue, ensure you are using Internet Explorer 11 as your browser when accessing the EPFO's unified portal. Other browsers, such as Mozilla, may cause this error due to security settings. If the problem persists, consider clearing your browser cache or contacting EPFO support for further assistance.

How to solve unexpected errors while signing in to the PDF file in Form 5A

Unexpected errors occurred while signing in to the PDF file in Form 5A. How can I solve this issue?

Please follow the instructions given in the attached file below. Additionally, you need to download the Pale Moon browser version 27.5. It can be downloaded from filehorse.com or filepuma.com; other versions will not work.

After selecting DSC and clicking on submit, an error is displayed. Can anyone please suggest what to do?

Info: An unexpected error occurred while signing. Exception = error occurred, please contact the administrator.

How to solve the error

I have tried all solutions for this particular error, including installing Mozilla version below 48 (32-bit) and Pale Moon 27.5 (32-bit). However, I am still facing the same error. If anyone has found a solution, kindly revert.