How to Handle Disrespectful EPFO Staff and Missing PF Information as an Employer?

Dear All, as an employer, I was inquiring about a PF settlement at EPFO Delhi. According to EPFO records, the amount was transferred initially in 2006 and withdrawn in 2007. The employee has been working in the company for the last 15 years and has never applied for PF withdrawal. When I raised this point with the accounts department and showed them a copy of Form 13, in which the PF department transferred the money to a different PF account that does not belong to the employee, the accountant became very angry. He simply stated that the transfer was done and refused to provide the bank details of the account where the money was sent. The way he spoke, "Tu idhar Sun, tu kya kaam krta company me," was disrespectful.

Questions Regarding EPFO Staff Behavior and Next Steps

Now, my questions are:

1. If EPFO staff behave inappropriately and use offensive language, what actions can we take as an employer?

2. What steps can we take further, as the person is unwilling to share any information?

Please escalate the matter in writing, giving complete details about the case to the Commissioner. Send your complaint by Registered Post with Acknowledgment Due along with copies of all correspondence.

1. It will be better if you submit a detailed representation to the officer in charge of EPFO, clearly stating what you want.

2. After some time has passed, you may submit an RTI application to the said department to inquire about the actions taken regarding your representation.

Please write to EPFO Vigilance. You will find the email id on Google: cvo@epfindia.gov.in.

Currently, I believe Ms. Alka Jha, IPS, serves as the Chief Vigilance Officer.

Mr. Harsh Kumar Mehta has aptly answered. Please submit your complaint to the Commissioner of EPFO or the Office in Charge. Wait for a week or so; if you don't get any reply, you can apply with RTI. You can also escalate your complaint online, in the grievance cell.

Procedure to File an RTI Request

Sir, necessary literature regarding the procedure to file an RTI request is available on the website of the Central Information Commission. If desired, you can download the same and take action accordingly.

Filing RTI Requests for EPFO, Delhi Area

Furthermore, since the initiator of this thread belongs to the Delhi area, from the website of EPFO, Delhi area, the names and designations of the CPIO and Appellate Authority under RTI (in respect of EPFO, Delhi area) can be ascertained. Relevant requests can be filed with the authorized officer. If information is not received within 30 days, you can file an appeal.