Facing Approval Issues on EPF Portal After Signatory Change – Any Advice?

Good evening, guys. I have a query regarding the EPF new site. Since our Authorized Signatory has changed since Nov 16, it's not getting approved on the EPF Portal despite submitting all documents. We also contacted the EPF Commissioner, but they mentioned that they have approved DS from their side, but due to the new upgrade, they are unable to do anything from their end. Now, my senior-level bosses are facing issues with their transfer from the previous organization. Can anyone suggest what I can do?

The query is not clear.

DSC registration is a different issue, and transfer is another. Online transfer through Form 13 is suspended, and there is no role of DSC-based authorization. DSC service is now limited to the authorization of KYC documents of employees.

To file a transfer claim, the only option available is to file a manual Form 13 duly attested by any or both employers.

That's the issue, Mr. Sharma. We have submitted the transfer form to our EPF office, but since our authorized signatory changed in Nov 16, the PF authority rejects the claim, citing that the authorized signatory is not valid. Additionally, for the withdrawal process, they state that we need to update their KYC before the withdrawal can be processed. However, since we do not have a registered signatory.

I hope this helps clarify the situation. Let me know if you need further assistance or information.

Authorized Signatory Change on EPF Portal

To effect the authorized signatory change, you need to file Form 5A on the portal. The DSC (Digital Signature Certificate) does not pose any issue with the authorized signatory at the top. You mentioned "transfer," which can be executed by the physical submission of Form 13 (revised).

In case no KYC is seeded, they can submit non-Aadhaar based withdrawal forms (composite form), but these forms should be annexed with KYC documents, duly attested by the employer. The authorized signatory is based on Form 5A, not on the DSC. The DSC can belong to a manager, CEO, or even HR, so the DSC is not an issue.

The DSC application is pending because Form 5A has not been submitted through the changed unified portal. Please execute this, and it will get approved.

Regards