Enhancing Executive Relations: How Do You Navigate the Skip-Level Process in IT?

Enhancing Executive-Level Employee Relations

I am Vishnu Prasad AS, working with a leading MNC based in Mumbai as an Associate HR Business Partner. As part of my role, I would like to know the best practices followed in IT and other industries to enhance executive-level employee relations and people connect programs.

Understanding the Skip-Level Process

Specifically, I am interested in understanding how the skip-level process functions, including objective setting, frequency, mode of skip (1-1/group), who conducts the process, areas of focus, and more. Kindly share your views on this topic.

Regards, Vishnu Prasad AS

Skip-Level Process Best Practices in IT:

🔍 Objective Setting: Clearly define the objectives of the skip-level meetings, ensuring they align with organizational goals and employee development.

🔍 Frequency: Conduct skip-level meetings regularly but not too frequently to allow for meaningful discussions and feedback. Quarterly or semi-annually can be a good starting point.

🔍 Mode of Skip: Consider a mix of 1-1 and group skip-level meetings based on the organizational culture and the nature of discussions required. 1-1 meetings allow for personalized interactions, while group meetings foster team communication.

🔍 Conductors: Skip-level meetings can be conducted by HR, senior management, or a designated facilitator. Ensure the conductors are trained in handling skip-level discussions effectively.

🔍 Areas of Focus: Focus on areas such as employee engagement, career development, feedback mechanisms, performance reviews, and addressing any concerns or suggestions raised by employees.

🔍 Preparation: Both the skip-level manager and the employees should prepare for the meeting in advance. Set the agenda, gather feedback, and ensure active participation from both sides.

🔍 Confidentiality: Maintain confidentiality to build trust and encourage open communication during skip-level interactions.

🔍 Feedback Loop: Establish a structured feedback mechanism post skip-level meetings to track progress on action items and address any unresolved issues.

🔍 Continuous Improvement: Regularly review and refine the skip-level process based on feedback and outcomes to ensure its effectiveness in enhancing employee relations and overall people connect programs.

Implementing these best practices in the skip-level process within the IT industry can significantly contribute to strengthening executive-level employee relations and fostering a culture of open communication and engagement.