Designing an Employee Satisfaction Survey: Are There Standard Formats or Training Options in India?

Hi,

I would like to know if there is a standard questionnaire format for conducting ESS. Alternatively, are there any training institutes in India that can assist me in designing the questionnaire? Please help me out.

Thanks & regards, Reman M

Hi Nivi,

Please take a look at these Excel sheets. They will definitely help you.

Please provide your feedback on whether they were useful or not.

Regards,
Nivi

The following is the format that you were looking for. Please let me know about its usefulness for your project.

Regards,
Nivi

Hi Niva,

Thank you for your valuable document. The questionnaire covers all the major concerns for the organization, except for addressing the mission and the contribution of the worker towards goal achievement. Please reply with your feedback on my suggestions.

Regards,
reman.m

Hi,

Gallup Consultants would be the best and most qualified agency to conduct an ESS. They have an office in Mumbai. We had utilized their services in one of my previous organizations. As a pointer for your information, do read up on the Q12, which has been designed by Gallup and is considered by many professionals to be applicable in any industry and organization, irrespective of size.

Mercer Consulting also offers this service. I understand that they are both quite well-known in this field. Others may kindly add more organizations that provide this service.

Regards,
Ryan

Dear Dixita,

Thank you for sharing the link: https://www.citehr.com/download-list...faction+survey. I hope this link will serve our purpose well.

Regards,
Dixita

Hi,

Can I be of some help to you in designing the Employee satisfaction survey? I have been working on HR projects which require designing of questionnaires, Statistical Analysis, and Business Writing. Please let me know if you require assistance.

All the best,

Regards,
Bhakti Shah
(Manova Research)

Dear Friends,

Do you have any idea about the price range for outsourced Employee Satisfaction Surveys?

Regards,
Reman M.

Hi,

Instead of having questions that capture only qualitative data (verbatim or open-ended questions), I believe we should also include questions that use rating scales. This approach will help us analyze the data and consequently identify key influential variables on which employee satisfaction depends.

Regards,
Bhakti

Hi Reman,

Very good posting by you.

Coming to the ESS questionnaire, I would suggest consulting with Mr. Ryan to engage Gallup Organization in designing a questionnaire.

As I am working in one of the reputed manufacturing units and collaborating with Gallup, we are now in the final stage of the process. We have crafted action plans and are yet to conduct review meetings.

Regarding the Gallup survey, it is a valuable tool not only for identifying satisfaction levels by answering Q12 but also for providing an analysis of your organization's ranking in the Indian sector. This helps in understanding areas where employees are dissatisfied, their respective departments, and areas for improvement.

Based on my experience, I recommend opting for a qualitative and effective method to gauge employee satisfaction, even if it involves higher costs. The survey conducted by Gallup Organization is highly effective.

If you have any queries, please do reply.

Regards,
Kalyani

Hi Raman,

I believe there is no standard format for calculating employee satisfaction. The survey form needs to incorporate the working culture, and it often depends on various factors such as infrastructure and employee compensation. For example, if you are aware of limitations in providing good infrastructure to employees, you should avoid including questions about infrastructure to prevent unnecessary reminders. Each question included in the survey requires thorough consideration as every question can significantly impact the employee.

Collect relevant questions and align them with your company culture and infrastructure. I hope these insights will be beneficial to you. Keep up the good work.

Thank you,
Narasimha Reddy V