First of all, your wife is the owner of the documents and no one else can keep those documents in their possession without her consent. So company or anyone else cannot keep her documents. If someone/ company keeps your documents, then it is highly illegal and for that you can ask the company in writing to refund the documents and simultaneously lodge a police complaint.
Since, the first part, i.e. keeping documents is illegal, there is no legal validity of asking money for returning her own documents.
But before taking any steps, make sure that you have enough evidence to prove that the documents is in their custody. Otherwise, if they sense you are going legal, they might destroy the original documents and completely deny receiving such documents from you. In such a situation, you have to take all the trouble to apply for duplicate documents from the respective authority which can be time consuming.a