Hi, I want to know if I can file a complaint against the company I am currently working in. I work at Firstsource Solutions Limited, a BPO company in Skyrise 1, IT Park Cebu City. I am about to tell you what happened from the start. I am with FSL for 7months and since I have 2children and I don't have someone to look after them for the moment, I tendered an immediate resignation. But the managers asked me if I can just take a leave instead and retract my resignation because as what they told me, they cannot afford to loose me in the company. I agreed. Then it just so happened that I checked my payslip online since today is the payday, I still have something to receive. My Payroll ATM is held with a financial institution since I have an existing loan and I go there everytime payday comes to get the remainder of my pay but to my shock, the lady that works in the financial institution said my salary is negative to what i owe. I went to our office and they let me wait for more than 3 hours eventhough I told them that I really need the money since I left my children and my mother in a restaurant thinking that I will be having my pay since the payslip is already generated. But the HR manager looked at me as if I am stupid and said that her assistant already explained that the payslip is just a computation of what I should be receiving but since I was on leave as a part of the bargain that I would not resign from May 1-15, they are putting a hold on my pay. I was so helpless that I even cried and beg for the money that I have worked for. The HR manager (i just know her name is ms.angie) said that what me and the account vice president have talked about, she is out of it. She is just following the rules.
Just to let you know though, basic pay is paid real time every pay but all of the deductions, overtimes, night differential will be carried over the next pay. But the point is, they have generated a payslip and that what I worked for a certain cut-off and they hold the pay. I don't know where to go now and I am sure that you can give me a good advice and what actions to take on this situation.
Thank you.