The prime role of the Human Resources function is to support the achievement of organizational goals by ensuring that relevant and innovative people policies, practices and systems are in place so that the organization can attract, retain and develop outstanding staff. Below is a list of 75 KPIs a Human Resources department could use in order to track its performance regarding this role.
These metrics are split into 14 categories: recruitment, training, health & safety, performance, employee loyalty, working time, HR efficiency, compensation, labor relations, regulation compliance, employee satisfaction, HR budget, job leaving, workforce information.
1.Recruitment metrics
Recruitment cost per employee
Average time to recruit (per position)
Number of CVs per channel
Number of interviews per submitted CV
% new hires achieving 24 months service
% new hires achieving satisfactory appraisal after first assessment
2.Training KPIs
Training expenditures/total salaries and wages
% HR budget spent on training
% employees gone through training
Number of training hours per employee
Employee satisfaction index with training
e-learning course utilized
% e-learning pass rate
3.Health and safety metrics
Number of accidents per year
Percentage of employees with adequate occupational health & safety training
Health & safety prevention costs per month
Lost time (in hours) due to accidents per year
Percentage of issues raised by health & safety representatives
4.Performance KPIs
NB: Competence focuses on capability that includes knowledge, abilities, skills to perform tasks; while Performance focuses on result of tasks.
% of appraisals completed on time
% of employees above competence (and those below)
% of low performing employees (and for high performing)
% of employee with their performance decreased compared to last month (and increased)
5.Employee loyalty metrics
Employee turnover (total staff as recruited/total staff as planned)
Rate of life cycles of employees (total time served in the company of all staff/total staff recruited)
6.Working time indicators
% of total hours lost to absenteeismAverage overtime hours per person% of man days lost due to strikeTotal time lost by work lateLost time due to non-fatal accidents or accidents per year
7.HR efficiency metrics
Sales turnover per employee (or Full Time Equivalent: FTE)Profits per employeeAdministration cost per employeeLabor cost as % of sales
8.Compensation KPIs
Salary rate / sales turnover
Cost rate of workers compensation
Cost rate of social insurance
Cost rate of medical insurance
Cost rate of benefits
Average income per employee by month
Average income per employee by hour
Average income per employee by position
9.Labor relation metrics
Number of emails issued
Number of staff briefing sessions conducted
Number of teams meetings
Number of unfair dismissal claims
Number of active flexible work agreements
10.Regulation compliance KPIs
Number of violation per year (by sector). Metric to split: small, medium, strong violation.
Costing lost by violation
Time lost by violation
Violation rate by department
11.Employee satisfaction metrics
% average satisfaction (to be split by department, by position, by tenure, etc)
% average satisfaction by field (compensations and benefits, training, recognition, opportunities for development, leadership, work environment, personal relations, etc)
12.HR budget metrics
Average cost of recruitment per year
Average cost of recruitment per staff
Average cost of training per year
% training cost / sales turnover
Training cost per employee
Salary budget ratio / sales turnover
Health safety cost per year
Human resources cost per sales turnover
Compensation and benefit cost / sales turnover per year
13.Job leaving KPIs
Job leaving ratio per yearJob leaving ratio per departmentAverage age of employees that retirePercentage of early retirementsAttitude of employee who leave job (satisfaction ratio with the following: salaries, benefits, work environment, opportunities for development, personal recognition, job, personal relations, etc)
14.Workforce metrics
Number of FTEs in HR
HR FTEs as % of total workforce (FTEs)
Percentage of outstanding employee probation reports.
Number of Full Time Employees
Number of Part Time Employees
Number of employees per age category (with pyramid)
Average length of service (current employees)
Average length of service (terminating employees)
% ratio of salaried staff to waged staff