How Do You Train Teams on Internal Customer Satisfaction? Seeking Tips and Resources

Dear all,

I am working in the pharma industry. My organization has started an Internal Customer Satisfaction survey. The procedure is as follows: Each function first identifies their customer, then lists out services for their customer, evaluates services against expectations, takes corrective and preventative actions for improvement, and tries to enhance internal customer satisfaction.

So, first, I have to give training on "Internal Customer Satisfaction" - importance, advantages, disadvantages. If anybody has presentations or materials related to this topic, please send them to me as soon as possible.

For my last question on the "fishbone diagram," I received a lot of good ideas from you. I hope this time also you all can help me. Thanks in advance.

Dear Girish,

I am attaching the Internal Customer Satisfaction report for your reference. I hope this will help you.

Thanks & Best Regards,
Santhoshini

Dear Santhoshini,

Thank you for your presentation on internal customer satisfaction. I have been searching for such a presentation for quite some time on Google, but I couldn't find any topics of this kind available. Thanks again.

In case you have more on this subject, it would be greatly appreciated to have them.

Thanks and regards,
Sumit Shrivastava

Dear All,

Please find attached the customer satisfaction survey format. You can also customize it according to your needs.

Regards,
AKG