How Can HR Make a Difference in a Call Center? Seeking Presentation Ideas

Hi all,

I need to make a presentation on "The role of the HR department in the call center." Kindly advise on what points can be added.

Thanks,
Shelly

Hi Shelly,

Regarding "The Role of HR Dept. in Call Center," it covers Recruitment, Staffing Selection, Attrition Management, Retention Policy, Recreation, Stress management, shift management, etc.

In call centers, employees work for US/UK timings, which can be quite disruptive and make them feel like they are in a separate world. As an HR professional in a call center, it is essential to practice and implement some of the strategies mentioned above.

Any comments from the CiteHR community are welcome.

Regards,
Saravana
Executive - HR

Shelly,

This PowerPoint might help you in preparing your presentation. Using proper clipart will add charm.

All the best.

Regards,
Nivi