Understanding Leave Types in BPO: When Do Unscheduled Absences Count as LWPs?

Hi guys,

Could someone explain to me what the classifications of leaves are in the BPO sector? Additionally, could you also tell me when unscheduled absences can be considered LWPs?

Thank you.

Hi Kavita,

In the BPO sector, there are not more than 21 to 23 days of leaves apart from public holidays. If you consider 21 leaves, among them, some are planned while others are unplanned. Planned means you need to book for the year, for example, Diwali, and unplanned means there is an emergency. Unplanned leaves are considered only if you call, for instance, one day in advance or a few hours before the shift starts, which may not be considered as LWP. If you don't inform your office of your leave before the shift, it will be considered as LWP, but also the reason matters for taking leave, and lastly, your record in the office and good rapport.

Regards,
Pallavi

Hello Friends,

I wanted to know more about the Leave Policy in a BPO.

When do the leaves start for agents/CSR's?

We have a policy of giving offer letters on joining for training, which is of 21 days. On completing 1 month (VnA Training-1 week, Process training-1 week, OJT-1 week, On Job- 1 week), we release the appointment letters. Is it justified to put the agents on a 4-month probationary period after this 1 month?

Thank you