Hi, this is my first post on this site. Can anyone help me with this issue? I am working in healthcare services as an AR caller. It is purely night shifts. At the time of joining, I signed a bond period of 2 1/2 years and submitted my original study certificates. After completing my first year, I took the ICET exams to pursue an MBA. When I asked the management to return my certificates to further my studies, they asked for 1 lakh rupees. Even though I offered to continue my job regularly, they insisted on the payment. One thing I don't understand is whether the company is making money from clients or from employees.