Customer Relation Management - Ppt Download

Hi all,
Pleased to attach interesting Story as ppt. I used during Customer Relation training.
Regards
vipul

dear friend,
very effective ppt. It shows wht rapport building with customer is and wht it can achieve.
thanks, i'll and use it in my training.
vini

Hii..
dear friend
I am a MBA student. I have got a winter project on conducting training on the same topic "Building Strong Customer Relationship" in a service Co.
I am a fresher.. Can u help me out in any way on this topic.
Basically wat all should i include in the module???

Hi,
Recently I attended training programme on Customer Service. The faculty of the programme was Mr Dinesh Divekar. Instead of touching the subject superficially, he went to the root cause of the customer complaints and gave tips on converting customer complaints to customer compliments.
If you wish to train your staffs on customer service, I recommend him as faculty. His contact No is 9900155394
Anand