Seeking Advice on Key Parameters for Quality Check Sheets in BPO Chat Processes

Hi,

We have started a chat process in our organization. I am looking for a sample quality check sheet to measure our chat agents. I want to know the parameters that need special emphasis during the auditing of this process. Please see if you can provide any assistance.

Regards,
Dhritiman Bhuyan

Kindly see the material at [Sample Call Center Call Scoring Evaluation Form Items](http://blog.talkdesk.com/sample-call-center-call-scoring-evaluation-form-items) and let us know which of the parameters apply to your situation and why.

Also, it would be much appreciated if you could post a copy of your design.