Hi Mr. Nathan, I joined as an HR manager in a jewelry firm. Here, employee attendance and teamwork on the floor have to be focused on as per management's requirements. Please suggest any inputs, analysis, or survey charts you have. Kindly share them at [Email Removed For Privacy Reasons].
Biometric Attendance System
A biometric attendance system would be appropriate.
Floor Management in a Showroom
Floor management in a showroom falls more within the realm of a sales manager/showroom manager, who would deploy staff based on the type of jewels, considering their product knowledge and sales skills. The role of HR in deploying people on the sales floor would not be within their purview. Perhaps a person could be assigned to receive customers at the gate, inquire about the type of jewelry they are interested in (gold, diamond, gems, etc.), and guide them to the appropriate counters. Based on the sales performance at each counter, the sales manager/showroom manager can decide on staff deployment.
Hiring a Retail Consultant
Consider hiring a retail consultant specializing in jewelry sales, who can assist you in:
- Scheduling staff based on individual jewelry counter footfall.
- Providing accurate footfall data to monitor customer buying behavior.
- Offering retail training to help staff optimize conversion rates from inquiries to purchases.
- Measuring, managing, and improving your staff's performance.
- Recognizing peak hours and days to maximize staff deployment during events like Diwali or Akshay Tritiya, etc.
Regards