How Can We Effectively Train 100 Employees Working at Client Offices?

We have 100 employees working in our clients' offices. We want to improve their performance level by providing them training. Where and how should we organize the training program?

To measure the performance level of our 100 employees working in our clients' offices, who work in shifts, we are a Finance & CFO support, Business risk, and transaction advisory services outsourcing firm.

One way to assess their performance is through key performance indicators (KPIs) that are aligned with their job roles and responsibilities. These KPIs can include metrics such as productivity, quality of work, adherence to deadlines, and client satisfaction.

Additionally, conducting regular performance reviews and providing feedback to employees can help in identifying areas of improvement and recognizing top performers. Utilizing performance management tools and software can also streamline the process and provide data-driven insights into employee performance.

It is essential to communicate clearly with employees about the performance expectations and the criteria on which they will be evaluated. By setting clear goals and expectations, employees can better understand how their performance is being measured and work towards achieving their targets effectively.

Have any measures or programs been introduced before? When looking for a performance development program, you need to identify the exact areas where you want to find improvements.

What is the time duration that you have in mind? A program cannot be only for short-term targets. Assuming you have quantified desirable outputs, have you identified measures for them?

Who has been in charge of performance improvements in your firm so far? Is it owned by individual managers, or do you have a dedicated team working along with Quality Assurance and Training?

Even if your teams are capable enough, they might still need facilitation by an Action Coach and performance trainers.

I look forward to understanding exactly what improvements you are looking for.