Balance Score Card Appraisal Method - more detail on evaluating the performance?

I need your expert advice on the Balanced Scorecard Appraisal System. I understand that it depends on four parameters:
1. Financial,
2. Internal Process,
3. Customer Feedback, and
4. Leadership and Innovation.

However, I need more detail on evaluating the performance and also what points we can cover if we wish to design the BSC for an IT company.

I think you should appoint a consultant specializing in the balanced scorecard to get this done. Another option for you is to get a good book on this subject and study it to become an expert. After that, you will be able to implement it on your own.

Asking people on this forum to provide you with answers is illogical. The balanced scorecard can only be implemented after a detailed understanding of the business, how the company works, and what parameters drive revenue. None of which can be done with the limited information you have provided. Please understand that experts in this matter will not work for you free of cost to help you implement your work.

Dear Urvashi,

The Balanced Scorecard (BSC) has its limitations. I have observed instances in a few companies where even with the implementation of BSC, their corporate decline could not be halted. Please call me on my mobile this Saturday, and we can discuss your requirements further.

Thanks,
Dinesh Divekar
+91-XXX-XXXXXXX

Hi!

The Balanced Scorecard is an appraisal method where performance is evaluated based on four (4) areas/categories known as "the organizational quadrant." It believes that using the quadrant to evaluate performance is better than others because the parameters for evaluation are alleged to be more complete compared to others.

Employee performance is rated using their activity targets per area, and an Average Final Rating is given based on the ratings of each quadrant.

Some companies that use the Bell Curve as the basis for the distribution of cash bonuses/awards would use the average rating as input for the individual employee assignment on the curve (right or left side of the curve).

We help business organizations set up good and user-friendly performance management systems. Call us if you have an approved budget for this matter.

Best regards.

Ed Llarena, Jr.
Managing Partner
Emilla International Consulting Services
Tel: 00632-832-9979
Email: <emillaconsulting@hotmail.com>