Feeling Stuck in My Career: Should I Improve My Skills or Pursue an MBA?

I am from J&K, and after my bachelor's, I got placed in an MNC in Kolkata as I am a commerce graduate. So, I got hired for BPO. However, luckily, I got an IT project in the same MNC in the networking field as a Process Lead (operations team) conducting online assessments. I have done short-term courses in a similar field for three months, which helped me there. However, the problem is that I asked my supervisor to de-tag me from BPO and tag me on the same project, and I got an unexpected answer that they don't have the budget. Now it's more than a year, and I am chasing the same. Also, my responsibility is to monitor the centers where the assessments are in process. Nothing new, doing the same thing daily, no knowledge. Lastly, I requested them to de-tag me from the project, and now I am again tagged in BPO services.

Can anyone suggest to me, like I have more than two years of experience, and now I am a bit confused. Shall I join voice process to improve my communication skills or go for an MBA program as the time of all the entrance exams is over, so I am left with no options?

The place from where I belong has no exposure, no job opportunities, either you have a sound capital or family business.

I thank my parents that they have done so much for me, at least supported me till my graduation.

Now can anyone suggest to me, shall I join the Voice process and side by side prepare for an MBA and next year go and give a hit for entrance exams, because I have floated my resume in the market; however, it sinks. No doors are open, no networking jobs, everyone said you are just monitoring. Currently, I am pursuing the CCNA/CCNP program just to give weightage to my CV.

Thanks for your time and help for going through the message and providing me with the best suitable way.

Regards,
Paras

I am from J&K, and after my bachelor's, I got placed in an MNC in Kolkata as I am a commerce graduate. So, I got hired for BPO. However, luckily, I got an IT project in the same MNC in the networking field as a Process Lead (operations team), conducting online assessments. I have done short-term courses in a similar field for 3 months, which helped me there. However, the problem is that I asked my supervisor to detag me from BPO and tag me on the same project, and I got an unexpected answer that they don't have a budget. Now, it's more than a year, and I am chasing for the same. Also, my responsibility is to monitor the centers where the assessments are in process. I'm doing the same thing daily, gaining no new knowledge. Lastly, I requested them to detag me from the project, and now I am again tagged in BPO services.

Seeking Advice on Career Path

Can anyone suggest to me? I have more than two years of experience, and now I am a bit confused. Should I join the voice process to improve my communication skills or go for an MBA program? The time for all the entrance exams is over, so I am left with no options. The place where I belong has no exposure, no job opportunities unless you have a sound capital or family business. I thank my parents for doing so much for me, at least supporting me until my graduation.

Now, can anyone suggest to me should I join the voice process and simultaneously prepare for an MBA, then next year attempt the entrance exams? I have floated my resume in the market; however, it has not received any responses. No doors are open for networking jobs; everyone says I am just monitoring. Currently, I am pursuing the CCNA/CCNP program just to give weightage to my CV.

Thanks for your time and help in going through the message and providing me with the best suitable way.

Regards, Paras