KPI
STANDS FOR
'' KEY PERFORMANCE INDICATORS''
These are performance target set by management for
various levels of staff , on annual basis, as part of the
planning / budgeting process.
EXAMPLES
1.SALESPERSON
-ACHIEVE A MARKET SHARE OF 15% IN YOUR TERRITORY.
2. CUSTOMER SERVICE MANAGER
-ACHIEVE A 95% LEVEL OF CUSTOMER SATISFACTION
etc etc
EVERY DEPARTMENT / INDIVIDUALS HAVE A ''KPI''
THE BALANCED SCORECARD IS THE MANAGEMENT SYSTEM,
WHICH IS USED TO TRACK THESE KPI.
REGARDS
LEO LINGHAM