Introduction
Let me introduce myself first. My name is Abhinav, and I am a Mechanical Engineer who graduated in 2013 with 90.3%. I got a job through campus placement at an automobile company. Initially, I underwent a 6-month training program in the manufacturing plant as a Graduate Engineer Trainee. Later, I was assigned to the corporate office as an Area Manager.
Current Role and Responsibilities
In my current role, I am responsible for handling customer complaints regarding the performance of their automobiles, with a focus on ensuring customer satisfaction. I have the authority to assess whether a complaint is genuine or not, and based on my evaluation, I provide recommendations to our dealer partners for appropriate action. If a complaint is deemed genuine, I coordinate with the company to arrange for the necessary rectifications. Additionally, I collect feedback from dealers on the performance of the automobiles, which I then pass on to the company's quality control department. I review this feedback, make any required modifications, and relay the information accordingly. In summary, my job profile can be described as Techno-Commercial.
Seeking Guidance
I am reaching out for your input as I find myself at a crossroads. I am contemplating pursuing either an MBA or an MS degree. I would greatly appreciate your valuable insights on whether I should opt for an MBA and, if so, which field I should specialize in.
Your guidance is crucial to help me navigate through this decision-making process.
Best Regards,
Abhinav
Let me introduce myself first. My name is Abhinav, and I am a Mechanical Engineer who graduated in 2013 with 90.3%. I got a job through campus placement at an automobile company. Initially, I underwent a 6-month training program in the manufacturing plant as a Graduate Engineer Trainee. Later, I was assigned to the corporate office as an Area Manager.
Current Role and Responsibilities
In my current role, I am responsible for handling customer complaints regarding the performance of their automobiles, with a focus on ensuring customer satisfaction. I have the authority to assess whether a complaint is genuine or not, and based on my evaluation, I provide recommendations to our dealer partners for appropriate action. If a complaint is deemed genuine, I coordinate with the company to arrange for the necessary rectifications. Additionally, I collect feedback from dealers on the performance of the automobiles, which I then pass on to the company's quality control department. I review this feedback, make any required modifications, and relay the information accordingly. In summary, my job profile can be described as Techno-Commercial.
Seeking Guidance
I am reaching out for your input as I find myself at a crossroads. I am contemplating pursuing either an MBA or an MS degree. I would greatly appreciate your valuable insights on whether I should opt for an MBA and, if so, which field I should specialize in.
Your guidance is crucial to help me navigate through this decision-making process.
Best Regards,
Abhinav