I am Sandeep, working with one of the call centers in Kolkata. I was recruited by this company on August 6, 2014, as a Process Trainer. I trained three batches, all of whom successfully transitioned to the operations floor. In my fourth batch, there were almost ten trainees, and due to some process issues from the employer's end, the training stretched for over a month. Eventually, all trainees were released to the operations floor. On August 19, 2014, our company's Ops Manager terminated one of my ex-trainees who had moved to operations, based on how he spoke to the Team Leader (please note, this TL abuses his agents on the floor).
On the last Saturday, September 27, 2014, the Ops Manager terminated two more of my ex-trainees due to their irregular attendance. On the same day, another ex-trainee who was already on the operations floor approached the Ops Manager and expressed his desire to resign, citing the abusive language prevalent in the work environment, and he left. Additionally, on the same day, another ex-trainee currently in operations left the company without giving any prior notice.
Following these events, my Ops Manager accused me of influencing the ex-trainees to leave the company. I tried to explain that as I am still employed with the company, and they are no longer under my training, I have no influence over their decisions. However, she dismissed my explanation and threatened to terminate my employment. When I questioned the grounds for termination, specifically influencing others to leave, she hesitated and then mentioned that the company no longer required my services as there were no new training batches scheduled.
I am seeking advice on how to maximize my compensation in this situation. If necessary, I can have my ex-trainees serve as witnesses. I want to ensure that I am fairly compensated and prevent the company from jeopardizing anyone else's career in a similar manner.
Your assistance is greatly appreciated.
On the last Saturday, September 27, 2014, the Ops Manager terminated two more of my ex-trainees due to their irregular attendance. On the same day, another ex-trainee who was already on the operations floor approached the Ops Manager and expressed his desire to resign, citing the abusive language prevalent in the work environment, and he left. Additionally, on the same day, another ex-trainee currently in operations left the company without giving any prior notice.
Following these events, my Ops Manager accused me of influencing the ex-trainees to leave the company. I tried to explain that as I am still employed with the company, and they are no longer under my training, I have no influence over their decisions. However, she dismissed my explanation and threatened to terminate my employment. When I questioned the grounds for termination, specifically influencing others to leave, she hesitated and then mentioned that the company no longer required my services as there were no new training batches scheduled.
I am seeking advice on how to maximize my compensation in this situation. If necessary, I can have my ex-trainees serve as witnesses. I want to ensure that I am fairly compensated and prevent the company from jeopardizing anyone else's career in a similar manner.
Your assistance is greatly appreciated.