Dear Namrata,
Very interesting questions you have?
It is question of How good your people's processes are?It is not a question of satisfying the Night shift people only. You have to develop a people management process. I do lot of these types of assessment/audits on the processes which include people's processes. These things has to be seen holistically and define a process for interaction, perceptions/feedback, alignment of the people processes with strategy, set up effective internal communication platforms either way, programs for motivating the people(all) at various levels, like multi skilling, encourage them higher studies, suggestion schemes, QCs....and many things( I have let out hardly 5% of what my thoughts are).
We can do an audit and interaction with people(all including supervisors and middle level managers(they are also responsible for dissatisfaction of employees). I am not sure what type of company you are working? How many employees, what's the product or service, What is the org structure? What's your turnover? what are your strategies or plan for the next 3 years?etc etc
You can try and interact with me if you feel so
Best Wishes....Dr. Sripathy...Ph: 9886518814