I was working with an MNC firm since December 2012. My last working date with that firm was June 6, 2014. I served my two months' notice period and resigned as per the company policies. They told me I would be receiving an email from them after 45 days. This email would contain the Full and Final (F&F) settlement statement, and if I am okay with the statement, I just need to take a printout, sign it, scan it, and drop an email to them. After 12 more days, they will release my F&F settlement amount.
Even after 45 days, I did not receive any email from them, so I emailed them on August 4, 2014, asking for an update. In response to my email, HR said they had already sent me an email on June 20 and attached a copy of the email. Upon reviewing the attached email, I realized they had sent it to the wrong email address. Consequently, I did not receive it. I informed them that it was their mistake for sending it to the wrong email address (I had provided my contact details correctly, including my email id while leaving the organization, which was also double-checked). The mistake was made by HR while typing the email. They then sent me the F&F statement and asked me to review it.
Once again, there was an error on their part. The last working day mentioned there was June 10, 2014, instead of June 6, 2014. I responded to the email on August 5, 2014, pointing out the error and requesting a correction. Since then, I have not received the F&F statement. Every week, I ask them for an update via email, but they simply respond that it is still in process.
I am wondering if there is any legal action I can take against the company for continuously delaying this process and not responding adequately. How should I proceed further on this matter?
Your prompt response is highly appreciated.
Even after 45 days, I did not receive any email from them, so I emailed them on August 4, 2014, asking for an update. In response to my email, HR said they had already sent me an email on June 20 and attached a copy of the email. Upon reviewing the attached email, I realized they had sent it to the wrong email address. Consequently, I did not receive it. I informed them that it was their mistake for sending it to the wrong email address (I had provided my contact details correctly, including my email id while leaving the organization, which was also double-checked). The mistake was made by HR while typing the email. They then sent me the F&F statement and asked me to review it.
Once again, there was an error on their part. The last working day mentioned there was June 10, 2014, instead of June 6, 2014. I responded to the email on August 5, 2014, pointing out the error and requesting a correction. Since then, I have not received the F&F statement. Every week, I ask them for an update via email, but they simply respond that it is still in process.
I am wondering if there is any legal action I can take against the company for continuously delaying this process and not responding adequately. How should I proceed further on this matter?
Your prompt response is highly appreciated.