Navigating Client Challenges in a Small Consultancy: How Should I Handle This Dilemma?

Hello HR experts,

Very good morning. I have been working in a small consultancy for the past 20 days. I am very new to this industry and am dealing with 4 clients individually. This is a new learning experience for me, and I am somewhat scared as well. Since this is a small and growing company, I feel that each client is a treasure for us, and I don't want to lose them.

I am now facing a new challenge as I am dealing with new clients from a big company. I have lined up the candidates, but suddenly my boss is asking me to drop the client as they are not good paymasters. They have not intimated the client, but the client is asking about the progress. This is mainly happening because the people here are lacking professionalism, but I don't want to be like that.

How should I react? Please guide me.

Thanks,
Gayathiri

Explain the situation to the client (if you are friendly with the client). Ask him to discuss the issue with the MD without mentioning the money part. Let the MD decide after that.

Hai Gayathri
Yah i will agree with what the suggestion given by peerji
Though they are good client if they wont pay the amount then it's a waste of time and loss for the consultants to work for such a client.
Because it happens , I will explain my own experience : when I was working in a consulantancy we are working for a X client it's a good company ………..We have sent many candiatates for interview ……but at end of the day they use say that no body as selected.
After few couple of days they directly contacted the candiatates and called up for the second round. So there we lost our candiatate and we wasted time . But our luck was there as that candiatate called us and told that he has called up for second round……….so this may happen
Even I had a good relationship with our client.
So its better to transfer this issue to ur MD , so that he can speak to them clearly about the suitation.
Hope this may help you
Any more suggestions friends
Regards
Shilpa

Hi Dear!

You have to be very straightforward as HR, but do take care of others' emotions as well. Just inform your client about the situation and suggest that they speak to your director about it, as you work under your boss, not the client, so you need to act according to your boss.

Bye.

Hello there,

I have good experience with our X client. I am a manpower consultant. One of our Pune-based clients urgently needs candidates, and we provided good CVs. We worked late into many nights to fulfill our job, but the feedback I received after sending the CVs shocked me. All the CVs were duplicates. I asked on what basis they were providing feedback for the given CVs. She told me that they already had those CVs in their job portal. The interesting part is that we had contacted the candidates, they had agreed for interviews, and upon cross-checking, none of them had been called for the opening except by us.

I then called the HR to inform them of the situation, and she insisted that it was their policy. In such cases, what should one do with HR? I informed her that we would no longer work for them...

What precautions should we take before signing the terms & conditions?

Hi,
I have worked in a consultancy I know what u saying, my suggestion is that when that client calls transfer u'r calls to u'r boss directly and ask him to speak. And if he is asking you about the call transfer, then u kindly tell him that u didn't know what to say and u thought that u'r boss is in a better position to speak to the client.
Thanks.

Thank you for your reply.

Yes, I can do that, but what is the solution so that in the future, I can handle such situations? I think in the terms and conditions, we have to clearly outline such things so that once the sign-up is completed, it will be considered that both parties have agreed. Additionally, both will have proof of documents, ensuring there is no room for minor errors.

I am sure you understand this situation. Please feel free to ask for any more information.

Hi,

I know for a fact these things are common in consultancy. But since you are taking care of four or more clients, the candidates you have lined up for one client may also be used for the other clients. The importance of the clients is reflected in the candidates. Keep track of good candidates; instead of sending a large number of candidates, we can always send a single candidate who has potential.

When it comes to your MD, inform him that your time is being wasted on a client that the company does not wish to do business with. Suggest that he concentrates on other clients that contribute revenue to the company.

When clients inquire about candidates, ask them if they are still doing business with our consultancy or if they have outsourced to another consultancy. This will prompt them to contact the MD.

HR Capricevogue

Hi Gayatri,
Please speak to your boss and ask him if you can settle the issue by speaking to the HR of the company. Otherwise, arrange a meeting between the two and let them handle the issue further. If this does not work, then go ahead with your boss as he is the man under whom you work.

Dear HR of HR,
Thanks for your ideas. But please take a second thought before you badmouth anybody.
Thank you,
Barada

Hi dear,

According to me, it is time to bring your negotiation skills into play. It is neither right to suffer losses nor is it correct to just drop the client. Dropping him without any information is not ethical and will have a very negative impact on the reputation of your firm.

It is suggested that both parties sit across the table and openly discuss their concerns. It would be nice if both parties could arrive at a win-win situation.

Warm regards,
Diya

As you have started a professional career, be professional. First, discuss this with your boss regarding the client. Even if you know the issue, after a thorough discussion, ask your boss, "Can I convey the message to the client if your boss doesn't want to do business with the client?" If the client personnel are friendly enough to move.

Cheers, Bharat

Hello Sir,

Greetings!!

This is Gayathiri. I am writing to you in reference to your response on Citehr.com. Thank you very much for responding to me promptly and with the right attitude. I completed my MBA (HR) in May 2007 from Pondicherry University, School of Management.

I am attaching my resume for your perusal with this email. I look forward to hearing from you.

With warm regards, Gayathiri.

Hi Gayathri,

Considering your concern, I personally feel you should express to the client what your boss has told. This may reflect poorly on your firm if not handled carefully. It would be better to be diplomatic in your approach. You could inform the client that you are currently trying to identify a suitable candidate but are facing challenges due to the high salary expectations in the market. You can mention that you do have potential candidates; however, they are seeking a higher salary.

You could suggest aligning one or two candidates who are expecting a higher package. There is a chance that the client may find them suitable. Additionally, make it clear that if you do come across candidates within the specified salary range, you will revert back. At the moment, it is difficult to find candidates willing to accept a lower package due to the competitive market conditions.

Handling the situation this way will benefit both your firm and the client as it demonstrates an understanding of the current market dynamics. It will also help maintain a healthy relationship with your boss and the client.

Regards,
RC

Hi,

These are my suggestions towards the problem faced by you:

1. Talk to your boss and understand the exact problem with the client.
2. Highlight the positive points and the potential profits that your team could earn through that client to your boss.
3. If your boss is correct, align with him. If not, provide some alternative consultancy contacts and gracefully step away.
4. Since this is your first job, focus on learning more and contributing to the organization where you are currently employed.

Regards,
T. Siddha

Maybe you can work in the position on your own without informing your boss. But if you choose to do this, you must ensure that you receive payment from the client. Once you have the payment check, you can then inform your boss. I believe he will be happy - he should be happy.