Are HR and Admin the Same? Understanding Their Roles in Hospitals, Hotels, and Education

Hi Seniors, I want to know if HR and Admin have the same profile, or if we consider Admin as a part of HR. Please let me know what the KRA of HR is in the hospital, hotel, and education industries. Will it be considered as HR or Admin in these industries?

HR and Admin are different profiles. However, in a few small conventional companies, these roles are handled by the HR department.

Key Result Areas (KRA) of HR and Admin

In a broader context, HR is responsible for man management within the organization. This includes everything related to the manpower of the company, such as recruitment, payroll management, and employee exits. On the other hand, Admin is related to the administration and office management of the company. Tasks such as managing office maintenance and office facilities fall under the KRA of Admin.

Regards

Admin is more about day-to-day management, whereas HR focuses on long-term strategies. Yet, day-to-day issues can escalate into Industrial Relations (IR) issues, which HR can prevent with a long-term perspective. For instance, a broken plug point is an admin issue. However, if an employee receives a shock because the broken plug is not replaced despite reminders, it becomes an IR issue. A good HR policy that includes a weekly grievance-resolving meeting can help prevent such issues.

There are numerous examples like this. Based on your working area, you can define Key Result Areas (KRA).

Regards,
Kannan

Difference Between HR, Personnel, Admin, and IR

HR: Manpower management involves the entire process of managing employees in an organization, including wage management.

Personnel: This includes managing employee data, correspondence with different departments, and overall management.

Admin: Focuses on office management, office maintenance, vehicle management, etc.

IR: Deals with disputes, industrial relations, and trade unions.

Regards,
Nobal Prabha Kishor

All members have contributed to explaining the difference between HR and Admin. I would like to share the KRAs of HR professionals in general, which can be applied to any industry. The below-mentioned KRAs are applicable to Middle Management:

1. Recruitment & Selection
a. Recruitment at Junior levels within a specified number of days
b. Recruitment at Senior levels within a specified number of days
2. Conduct of Employee Induction and taking feedback (within a specified number of days from employee joining).
3. Conduct of Training Programs within a specific date and taking feedback.
4. Completion of Appraisals and Increments within a specific date.
5. Handling employee legal matters.
6. Conducting Exit Interviews and sharing feedback with management (within a specified number of days from employee resignation).
7. Processing of Pending Confirmations/Pending Settlements (within a specified number of days)

The above-mentioned are a few KRAs that can be considered for the HR function within any industry.

Regards,
Sumit

HR and Admin: Distinct Roles

HR involves people management, while admin entails office management. HRD should have control over admin.

Thank you.

In my opinion, the Admin department is always part of the HR department. The Key Result Areas (KRAs) for HR & Admin can be as follows:

HR KRA:

- Recruitment within specified time periods.
- Minimum man-days/hours of training for each employee.
- Compliance with deadlines.
- At least two to three engagement programs per quarter.
- KRA/PMS cycle within defined time limits.

Admin:

- Providing services to employees within 48 hours.
- Renewal of all Annual Maintenance contracts in a timely manner and obtaining quotations from vendors for various services.
- Arrangement of guest house, vehicles, and travel management for employees on an as-needed basis.

These are just a few examples of KRAs; they may vary depending on the organization.

Regards,
Sandip Mehta

Hi, according to my idea, HR is overall people management, and Admin is a part of management.

Regards,
SURESH

Understanding HR vs. Admin Roles

Your queries: "I want to know if HR or Admin is the same profile, or if we consider Admin as a part of HR? Please let me know what the KRA of HR is in hospitals, hotels, and the education industry. Will it be considered as HR or Admin in these industries?"

Position: HRM vs. Administration

HRM and Administration are not the same, conceptually. The profiles and functions differ. HRM focuses on the transformation of people you hire and have, with specific reference to their untapped potential to perform better than before by empowering them to apply/use their discretion (within prescribed organization limits). This is achieved by pooling their energy and intelligence and allowing contributions.

Key Responsibilities of HRM

- Relating to the people
- Listening to the people more frequently, both informally and formally
- Channelizing their ideas, suggestions, and constructive criticism
- Seeking and securing superior performance from them after defining crystal-clear duties, responsibilities, and roles
- Acknowledging their contributions without any arbitrariness, accompanied by suitable rewards (praise - public or private)

HRM focus remains the same wherever you employ/engage people. "Without Others, Nothing can be Achieved."

The HRM functions, duties, focus, crusade, intervention, or business activity will be what it is, whether one knows it as HRM, HRD, People Management, Man Management, Workforce Deployment, or whatever. It is a sacred pursuit.

Regards,
Harsh K. Sharan
Kritarth Consulting Pvt Ltd
28th August 2014
Bangaluru Camp