Facing Unfair Billing and Legal Threats from Telecom Company – How Should I Handle This?

Dear Seniors, greetings of the day! This is AD. I need advice. Since January 2013 (approximately), I've been using an internet dongle via XXX Company. However, in April 2014, I clearly informed them that I no longer wanted their services. They sent me a bill for approximately 612, which I am willing to pay and am still ready to pay. Previously, I had a bad experience where I closed another account but continued receiving bills. Therefore, I decided to call their advisor to collect the payment in cash, but he did not visit. They raised the billing amount from 612 to 850. Regularly, they call me and ask me to pay the bill, and I have repeated the same story to more than 10 customer care executives of the telecom company. Some of them are very rude and lack basic manners in dealing with customers. Now, I am receiving legal emails from an advocate, and they have raised the billing amount to 1350. Please guide me on what to do.

Regards,
AD

Just pay the amount of 612 and write a letter to them stating that this is the final settlement and no further dues will be paid by you. Also, mention in the letter the reasons for not paying the amount earlier and the experience you had after closing down another number with the same company. Do not forget to mention your communication with the company where you asked for someone to visit you to settle the balance, and the matter remains pending to date.

As for the legal guy, don't pay attention to him; he is only a recovery guy in the guise of the legal fraternity. Stop worrying about him and his threats, and he will vanish from the scene. However, please pay the due amount without fail, along with your forwarding letter.

All the best.