How Do I Create Effective KRAs and KPIs for Different Roles in an Internet Service Company?

I am currently trying to set up a performance management structure for an organization I just joined that is in the internet service provision industry. I would like help in drawing up the KRAs and KPIs for the following roles:

1. Sales
2. Customer Care/Call Center
3. Marketing
4. Finance

Hi, you should spend a great deal of thought defining the competencies before designing the KRAs and KPIs. Please let me know if you would like to discuss in detail further.

Regards

I suggest aligning your appraisal goals based on your organization's and departmental goals. This alignment will not only help you create better goals but also benefit the department and the organization, resulting in better returns for you.

Additionally, consider the achievement of departmental-level Service Level Agreements. Monitoring these agreements monthly or quarterly will help you stay within the SLA, avoiding penalties and contributing to customer satisfaction.

Hope this information is helpful.

Regards,
Harsh
PCMM Consultant