Selection Process In BPO(voice Based)

Hi,
I am doing a research on selection and training procedure followed in BPOs in India. I would like to understand the step by step procedures followed in recruitment for voice-based BPO jobs - both entry level and managerial. I am interested in understanding whether the selection procedure tests for an individual's ability to handle a cross-cultural work. likewise also in case of training, how much input is given that helps an individual to interact and work with people from other culture.
Thanks and regards
Anindita

Hi,
I have given lot of interviews in voice based process and seen very stupid people getting selected and also seen very good people getting rejected.
What i feel its all the need of the organisation. Because ultimately they have to make people take calls. So the bottom line is client is paying them to handle calls.
If the requirement is more from client and the pressure increases they give offer letters to people those who are not worth it. This is my personal experience. I am not saying I am perfect.
However if the pressure is less, then they keep give offers only to good candidates.