Balancing HR and Client Management: Should I Embrace This New Role or Focus on HR Growth?

I am Priyanka, working as an HR Admin executive in a website design company for the past year. To date, I have been managing all HR and Admin activities such as the entire recruitment process, personnel record management, attendance management, etc. Now, my management is asking me to handle clients as well.

I am confused—is this a good opportunity for me, or will it lead me away from my HR profile? I also want to mention that at this stage of my career, I am eager to learn more about HR operations profiles (such as payroll, HR compliance, PMS, competency mapping, etc.).

So, what should I do as my current company does not have payroll or PF facilities? Please help. I am eagerly awaiting your valuable suggestions.

Thank you in advance.

It is not unusual to find that in small companies, HR is required to do a lot of other tasks which may not be related at all to HR. This is presumably a cost-saving measure intended to utilize the spare time of the resource. One also understands your desire to learn more about HR. However, I am afraid your options are limited in a small company. It is up to you whether you take up this assignment, but since there is no scope for refusal, you might start exploring other better opportunities elsewhere.

Warm regards.

You will get a big opportunity to grow your career graph. Don't forget that it is part of compliance, so accept it with full confidence. Through this work, you will become a well-known person in the market and have a golden opportunity. It will have an effect on your career growth, and if you spend 2 to 3 years with this work, you will have a good opening as an HR & Compliance Executive and above. At the same time, concentrate on HR activities as well, whatever you are currently doing.

Also, it's good to hear that you have learned and followed many core HR activities in your current organization. I have been working as a Sr. HR & Compliance Executive for the last 7 years, so I know all about this. If you have any queries or need any information, feel free to email me at [Email Removed For Privacy Reasons].

Regards,
Arpan Naik
Sr. Executive HR & Compliance

Thank you so much for your suggestions. I think I have gained some confidence now. For sure, I will email you (Arpan Naik) if I have any queries. Looking forward to more suggestions.

Thanks and Regards,
Priyanka
HR Admin Executive

Before you take on a new responsibility, find out what your role and responsibilities are in handling clients. If management fully involves you in handling clients, then it's okay. If your role is just to do paperwork and other communication will be managed by another person, then think about it before accepting.

If you need any clarification, please contact me at [Phone Number Removed For Privacy Reasons].

Regards

I have already inquired about the same, and my management said that I will be involved in the whole process of client handling. Along with that, I will have to handle the HR Department also. They also added that they would hire a new person to assist me if there is more work pressure.

My New Responsibilities

1. They will provide me with leads for the projects.
2. I have to share the product details with the clients.
3. I need to understand the requirements of the clients.
4. I will forward the client requirement details to the project manager.
5. I will follow up with the client's revisions or queries related to designs until the final acceptance of the designs by the clients.

Thanks and Regards

I think you were born with good luck. Don't dwell on this too much; simply accept it and start working on it. Through this work, you will learn HR, especially compliance processes, as well as production matters and related issues. Moreover, it will be a plus point for you to experience this kind of change. There are very few people in this industry who get an opportunity like you. It is not easy to obtain information from different departments to fill out clients' forms, but I hope you maintain good relationships with them so they will provide the necessary information.

The responsibility that management decides to entrust you with may be a bit tough in the beginning days, but it is not impossible. You can do it. Once you become familiar with it, you will fully enjoy your work and will have good opportunities in the future. Other companies will be eager to hire you after gaining experience in this field, around 2 to 3 years from now.

All the best.

Guidance for New HR Responsibilities

Being only 1 year into HR, I understand it is a bit challenging to accept this responsibility. But with guidance from your seniors, industry peers, and members of this forum, I think you can do it.

Benefits of Client Management

Client management will help you mature and provide knowledge on multiple dimensions including customer relationship, expectation management, product knowledge, market behavior, HR interfaces, touch points in both internal and external organizations, and many more.

Managing Stress and Seeking Guidance

My strong suggestion is to never allow stress to build within yourself. Upfront, discuss with seniors and competent people to understand the root causes of any problems and difficulties before they become bottlenecks.

I am sharing a link for your use. Many such materials are available on the web: http://www.inc.com/michael-olguin/6-...ectations.html

Feel free to contact me on LinkedIn at http://www.linkedin.com/profile/view...ve_tab_profile.

Regards,
Nimai Majumdar

First of all, thank you so much for your valuable suggestion.  Surely it guided me, and the link provided by you is very helpful for me in accepting new challenges in my profession. Expecting your valuable guidance in the future as well.

Thank you.

Regards,
Priyanka

I think the profile they are giving you is nothing more than that of sales. This is probably because you have good communication skills and a convincing attitude. My suggestion is that if your focus is solely on HR, then this opportunity is something that can be avoided. However, if you are someone who likes to experiment, then you can explore this.

Wish you all the best!

Regards,
Vineet

Thank you for your suggestion, and yes, I am an experiment-loving person, so I will explore this opportunity. Thank you, everyone. You have helped me gain confidence through your helpful suggestions and comments.

Regards,

It is part of HR, so it depends on you how to handle HR activities with this role. I am sure that after starting this work, your confidence level will automatically increase.

Another plus point of this work is that you will meet different types of people, and they will guide you to solve problems. You can learn clients' requirements.

Thank you.