How Can We Effectively Track Workforce Utilization to Benefit Both Employees and the Company?

I am currently working for an IT software company, where our employees work on a project basis. Calculating workforce utilization here is a bit of a challenge. Kindly help me identify techniques that would help track workforce utilization in every aspect. We wish to see employee efficiency and identify employees who are being overutilized and underutilized.

What to Consider When Tracking Workforce Utilization

What else could we look for when tracking workforce utilization that will benefit employees and the organization as a whole? Looking forward to your positive response.

Regards,

Workforce Utilization

Workforce Utilization, also known as Overall Labor Effectiveness (OLE), can be calculated based on three parameters:

- **Availability** – The proportion of time used by employees to make effective contributions.
- **Performance** – The quantum of output delivered.
- **Quality** – The proportion of qualitative or saleable product delivered.

Calculating Availability

Availability = (The amount of time in which employees work productively) / (Time scheduled)

The amount of time in which employees work productively = The amount of time in a regular shift - (scheduled time for break + approximate unscheduled time).

Calculating Performance

Performance = Actual Output / Standard Desired Output

In this case:
- Output = Project or the number of projects or code (depending on the phase of the cycle).

Calculating Quality

Quality = Deliverables that meet the standards / Total Deliverables

Overall Labor Effectiveness (OLE)

OLE or workforce utilization = Availability x Performance x Quality

All expressed as a percentage.

Thanks

Thank you so much for your response. I would also like to know how you would go about doing this. Do we involve team leads in this exercise? How do we obtain exact numbers?

Currently, our approach involves asking employees individually how much time they have spent on each of their projects, noting it down, and conducting an analysis on attendance hours and project work hours. However, we still face challenges in obtaining accurate numbers because we are uncertain whether the employee is providing the correct information for each project they are working on.

Regards,

These factors will vary; however, an example of specific factors used to determine underutilization of protected employees is as follows:

Population of minorities and women in the local labor market
Unemployment among minorities and women in the local labor market
The availability of minorities and women with the required skills in the local labor market
The availability of promotable and transferable minorities and women employees within the company or institution, etc.