Struggling with EPF OTCP Portal: How Can We Fix Digital Signature Installation Errors?

For EPF transfer on the OTCP portal, we are unable to install our authorized digital signature as per the instructions given by the EPF. (We have installed JAVA with the help of our IT support). However, we are encountering an error. This issue has resulted in us being unable to authorize the employee transfer claim forms online, and we are currently at a standstill. We have made multiple attempts to resolve this via email and in person at the EPF office in Chennai, but we have not received adequate guidance, and the problem persists to date.

Kindly advise on how to successfully install the digital signature in the transfer claim portal, or please provide any relevant technical support details.

I look forward to your guidance and support.

Thanks and regards,
RAMANKRISH

Mr. Ramankrish,

First of all, you have to get a DSC through a registered consultant. Only a registered consultant has the authority to issue a Digital Signature Certificate for your authorized signatory. There are two options to obtain it - one is through a USB device and the other through email. For both options, you have to install specific software on your PC. Guidelines for operation, ID password, and upload procedures are provided by them.

If you have completed all the necessary steps and still encounter difficulties uploading the DSC, you should consult your EPFO Office.

Thanks & Regards,
Rupal Shah