Rajesh is a newly promoted (2 months) Team leader, and he is very passionate and excited about his roles and responsibilities. Ravi was the senior Team Leader in the existing process who was mentoring Rajesh for 2 months, and after that he was supposed to move to a new process. It is the appraisal time for their team and Rajesh started conducting appraisal for his 15 team members one by one. After completing all the scheduled appraisals for team members Rajesh started compiling the final rating report.
While putting the formula in the rating report, due to a copy paste error the calculation got messed up and final ratings for two of the average performers got interchanged. Rajesh sent the report to Ravi for review however Ravi was very busy with his own work so he just had an overall view of the report and he confirmed that the report is good to go. Finally Rajesh shared the report with Manager and HR for next course of action. After a couple of months, when the appraisal letters started getting distributed, one of those associates (who got less rating as compared to the prior communication from the Team leader) raised a query with Rajesh that his rating has been not the same as they had discussed and finalized during the appraisal meeting. Rajesh got worried as he was really not sure about the reason, so he advised the associate that he will investigate and would get back to him. Post a detailed check, he was able to identify that the problem was in his calculation. However, he recollected that he had shared the final report with Ravi to review and therefore decided to put the blame on Ravi.
Questions:
1. Do you think that Rajesh’s approach is appropriate?
2. What actions would you take to resolve this situation, assuming you were the newly promoted team lead of the process?
While putting the formula in the rating report, due to a copy paste error the calculation got messed up and final ratings for two of the average performers got interchanged. Rajesh sent the report to Ravi for review however Ravi was very busy with his own work so he just had an overall view of the report and he confirmed that the report is good to go. Finally Rajesh shared the report with Manager and HR for next course of action. After a couple of months, when the appraisal letters started getting distributed, one of those associates (who got less rating as compared to the prior communication from the Team leader) raised a query with Rajesh that his rating has been not the same as they had discussed and finalized during the appraisal meeting. Rajesh got worried as he was really not sure about the reason, so he advised the associate that he will investigate and would get back to him. Post a detailed check, he was able to identify that the problem was in his calculation. However, he recollected that he had shared the final report with Ravi to review and therefore decided to put the blame on Ravi.
Questions:
1. Do you think that Rajesh’s approach is appropriate?
2. What actions would you take to resolve this situation, assuming you were the newly promoted team lead of the process?