Greetings Jayashree Gharde,
The process of gap analysis starts with assessing the ground reality. To start, each department has to conduct a Daily Work Management meeting wherein they discuss the targets achieved by them against the targets set by the management for the year, month, week, and day. Such a discussion will reveal the gaps, and the solutions to address these gaps must be discussed and agreed upon.
As you have mentioned that yours is a car service and showroom, your service advisors must review the number of repeated complaints and the root cause for the complaints, along with identifying the person who attended to that vehicle. If the person lacks the necessary knowledge in a specific area, then training will be necessary.
Similarly, your service team needs to follow up after service and assess customer satisfaction. Any complaints from customers represent a gap that needs addressing.
Regarding your sales team, the number of cars to be sold during a month and any existing gaps should be addressed with a strategy.
The finance team needs to assess the shortfall in cash flow and determine the methodology to address the situation.
In summary, each department has set goals, and a daily review of the work will highlight immediate gaps requiring focus and attention.
Regards