The Evolution of HR: A Critical Perspective
The presentation is a very good one. It is good in the sense that it provides an idea of the transformation that has occurred in HR from the old Personnel Management. However, as a member of citehr.com who frequently reads posts by different new-generation HR professionals, I understand that the old policing type of HR is still present in companies, even though we say that HR has become very employee-friendly.
In a very recent post, I saw the plight of an employee of an MNC who was harassed by the previous employer, despite having a smooth handover and legal relieving. The employee was asked to leave by the new company, saying, "we don’t want to be part of any legal complications." That is also the new HR.
Challenges in Modern HR Practices
In the case of private sector banks (new generation or next generation banks), small and medium-sized IT companies, BPOs, call centers, etc., where highly educated people work in both operations and non-operations, including the HR department, the situation is not good. There are many ego clashes between departments, which often end up with a blow on HR, and HR ends up with "compromise." This is the story today.
Therefore, with changes in professional environments, I have not noticed any real change. Training takes place just to achieve targets. As long as attrition exists, recruitment will lead the role of HR. As long as employees are employable, attrition will be a fact. As long as top management is greedy for profits, non-compliance with statutory requirements will tie the hands of HR. As long as there is no alternative available, HR will compromise!
Outsourcing HR Functions
Even in the past, psychological assessment, reengineering, and other novel techniques were used. But it was done within the organization and by the HR team. Now it has been taken over by specialized teams or consultants. Nowadays, the process of retrenchment is also outsourced to some HR agency that will handle the formalities (which do not include the procedures required under the Industrial Disputes Act) in a way that prevents the employee from making it an industrial dispute. That role of HR is also a strategic role, which we should highlight when discussing the changing roles of HR.
One thing I do not agree with Biswas is that we have not yet changed to solve the causes of problems but have just learned how to eliminate them from the root so that problems will not arise in the future, allowing us to work without hassles. We should be more practical in our approach than what we have studied at universities.
Regards,
Madhu.T.K
In detail, informative message to all HR professionals practicing with courage.