Dear Member,
You have mentioned that PF people said you that they had sent a cheque to your bank but you didn't get the money.
In this case, I assume that you Name in your EPF A/c & in Bank A/c is different. That's why, the amount was not credited to your account and sent back to EPFO.
So, it is advise to put an RTI to the concern EPF Office with the below queries:
1. What is the current status of my EPF A/c No. ___________.
2. Is the A/c is settled? If yes, when it was settled.
3. In whom name and to which bank the settlement cheque was sent.
4. Was the sent cheque credited to Payee's A/c? If yes, what was the A/c number.
5. If the A/c was not settled, what is the current balance in my a/c.
The reply of this RTI will clear all of your doubts.
But, before putting this RTI, just go to
Epfo (Govt. of India) once and check your EPF A/c for Balance. If, you received the SMS of Balance, that itself means that your EPF A/c is not settled. If it shows, any error like, invalid name or account number, that means you name is mismatched in EPF A/c. You can also cross verify you name in you EPF Slip, if you have any.
Hope this will help you. Cheers.