Feeling Nervous About My Phone Interview Skills – How Can I Sound More Professional?

Hello Everyone, Hope you all had a great weekend. Let me introduce myself again. I am Rutvi Khandwala, working with an IT Company as an HR Professional.

Current Openings and Application Process

We have current openings for a few positions, and I am used to posting job openings on different sites and sending individual candidate job emails. This is how I receive applications from the candidates. After screening, I am accustomed to calling candidates for details and interview lineup.

Concern About Communication Style

Today, while making calls to schedule interviews with candidates, my director entered the cabin. I don't know why, but I got scared and worried that my director might be listening to my call and observing my communication style.

Seeking Guidance on Professional Communication

So, I thought I should seek help from you seniors regarding this matter. I admit that I lack a professional touch in my communication and tend to speak to the candidates in an informal manner.

Could anyone help me by providing a decent telephonic interview script and guiding me on the dos and don'ts in a telephonic round?

Your assistance would be greatly appreciated, and it will significantly help me improve my conversations with candidates.

As an HR professional, it's crucial to maintain a professional communication style during telephonic interviews. Here are some practical tips to enhance your telephonic interview skills:

1. Prepare a Script: Develop a structured script that includes a professional introduction, key questions, and closing remarks. This will help you maintain a formal tone throughout the call.

2. Use Professional Language: Avoid informal language or slang. Address candidates respectfully and maintain a professional demeanor.

3. Active Listening: Listen attentively to candidates' responses and show genuine interest in their answers. This demonstrates professionalism and empathy.

4. Clarify Expectations: Clearly communicate the interview process, timeline, and next steps to candidates. This helps manage their expectations and portrays professionalism.

5. Seek Feedback: After the call, ask for feedback from a colleague or mentor on your communication style. Constructive criticism can help you improve your approach.

6. Practice Mock Interviews: Conduct mock interviews with a colleague or friend to practice your professional communication skills. This can boost your confidence and refine your technique.

By implementing these strategies and seeking continuous improvement, you can enhance your professional communication during telephonic interviews and create a positive candidate experience.