Hello,
If I have understood your query correctly, I presume that you are interested in steps which are to be taken in case of an accident which happens in unit premises. If yes, I would suggest you as under as per my practical knowledge. These suggestions are for major accidents.
1. Go to the accident site and take account of the situation. If the workers are angry, pacify them and try to win their confidence that the management shall take all care of the victim employee, be it his/her treatment by the best available medical experts or some financial assistance, required to meet emergencies.
2. Arrange to call Doctor or rush the injured to hospital for first aid and treatment.
3. Report the injury / accident to higher authorities and the authorities which are required to be informed as per rules applicable to your establishment.
4. If the accident is so unfortunate that the employee has expired either on spot or during treatment, first of all call upon the family members and show your hearty condolences. Arrange for respectable funeral of the deceased. Try to provide assistance for transportation of body to native place if the family members so desire, if possible, by taking higher management into confidence because the death has arisen out of accident. This will portray a very high image of management in the eyes of employees.
5. Process for payment of Employees Compensation and other terminal dues as per law applicable. In some industries, there is a provision of compassionate employment in such cases, if so, process for employment of one dependent. The paper work may require some formalities, but just convey the message that the management is seriously keen to settle the dues. The message itself will do a lot.
If you are honest in your approach, you will be a winner.
AK Jain
HR Personnel
NCL, CIL