HR has always been considered as mere service providers in organisations and hardly looked upon as strategic partners. However, when there is a crisis situation, HR has an opportunity to undergo a transformation and build its position in the organisation as that of a business critical partner.
Here is a wonderful resource that'll explain what exactly should the role of HR in a crisis should be: Role of HR Managers: In Times of Crisis
Here is a wonderful resource that'll explain what exactly should the role of HR in a crisis should be: Role of HR Managers: In Times of Crisis