I agree with the views expressed by Mr. M.R.S. Sastry and Nipuna. The topic is very important and invariably faced by many at one time or another. The frequency of occurrence could be once a week or many times a week, depending on the nature of the parties involved. Rarely can one escape from conflicts. The presentation appears to have been drawn from different articles, and the points are well covered. However, the cohesiveness is missing, and it has ended abruptly with a subtitle on conflict resolution. Perhaps you have hurriedly made the presentation and not revised the format before posting.
Coming to the contents, they are very good. One point that is well brought out is about focusing on issues rather than persons. This approach is extremely rewarding. Premier Corporate TATA once proudly used to advertise, "WE ENCOURAGE DISSENT." The purpose was to get different viewpoints in a healthy way. What should be avoided is a biased view. Conflicts should be seen as improvement areas and resolved to iron out the differences. In an organization, it is the duty of top management to carefully handle it.
Regards,
V. Raghunathan