Hello Anand,
I agree with the views expressed by Mr M.R.S.Sastry and Nipuna.
The topic is very important and invariably faced by many at one time or other.
The frequency of occurrence could be once a week or many times a week
depending on the nature of parties involved. Rarely one can escape from conflicts.
The presentation appears to have been drawn from different articles
and the points are well covered. However, the cohesiveness is
missing and it has ended abruptly with a sub title on conflict resolution.
Perhaps you have hurriedly made the presentation and not revised the format before posting.
Coming to the contents, they are very good.
One point that is well brought out is about focussing on issues rather than persons.
This approach is extremely rewarding.
Premier Corporate TATA, once proudly used to advertise
WE ENCOURAGE DISSENT.
The purpose was to get different viewpoints in a healthy way.
What should be avoided is a biased view
Conflicts should be seen as improvement areas and resolved to iron out the differences.
In an organization it is the duty of top management to carefully handle it.
V.Raghunathan